Managed support

Managed support for Google Workspace and Google Cloud

User administration, security alerts, backup checks, and monitoring of cloud resources are handled by the Xen Bilişim team for a fixed monthly fee.

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Last updated: 18 September 2026

What does managed support cover?

Managed support covers user creation, removal, and permission changes, monitoring of security alerts, checking backups, monitoring Google Cloud resources, applying patches, and incident response, all for a fixed monthly fee. Scope and response times are set out in the contract. Work performed each month is reported.

User lifecycle

Account, license, data handover, and device tasks at onboarding and offboarding.

Security monitoring

Tracking alerts for suspicious logins, bulk downloads, and external sharing.

Backup checks

Regularly verifying that backups are being taken and can be restored.

Cloud resource monitoring

Responding to server, database, and service alerts.

User support

A help desk in Turkish by phone, email, and WhatsApp.

Monthly report

A summary of tickets opened, security findings, licenses, and cost.

Xen Bilişim

About Xen Bilişim

Xen Bilişim is an Istanbul-based managed IT and security services firm. Our team, able to manage Microsoft and Google environments together, gives you a single point of contact in mixed infrastructures.

Over 25 years of IT experience

Long-term customer relationships in managed IT, security, and backup.

Mixed-environment expertise

Workspace, Microsoft 365, Google Cloud, and Azure together.

A written service level

Response times by priority are defined in the contract.

SSS

Frequently asked questions

How is the support fee determined?

A fixed monthly fee is set based on user count, the Google Cloud resources managed, and the response time you need. Out-of-scope projects are quoted separately.

Can we get support if we bought the license elsewhere?

Yes. Managed support is provided regardless of where you purchased the license. Buying it directly from Google changes nothing on our side.

Security and backupTwo-step verification, DLP, device management, and real backup.Security consultingSecurity assessment and hardening for Workspace and Google Cloud.FinOps and costAnalyzing your Google Cloud bill and reducing it permanently.Backup and disaster recoveryCentral backup and a tested disaster recovery plan.Google WorkspaceGmail, Meet, Drive, Docs, and Gemini in one plan, with your own domain.Google CloudServer, database, data analytics, AI, and security services.

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Let's define your support scope together

Tell us your user count and Google environment. We will recommend the right support package.